Support Portal

The most efficient way for our technicians to answer enrollment questions, make account changes, or troubleshoot any system issues, is to create a support ticket.  Please include as much detail as possible so they can get a head start on working the ticket without requiring to call you for additional details.

Our techs try to work tickets the same day they are received.  Please keep in mind we are a monitoring dealer, and not an installation dealer, so all tech support is remote, rather than onsite.  We do provide tech support 7 days a week.

We also have plenty of articles below to assist with most problems/issues.  Please check our FAQ list below before creating a support ticket.

 

FAQ Posts

Identify Your Existing Security Alarm System

How To Check If Your Alarm Installer Code Is Valid

Finding The MAC/CRC or IMEI Communication ID For My Alarm Panel

How To Configure My Alarm Panel For WIFI

How To Find My Alarm Panel Firmware Version

How to Reboot (Reset) My Alarm System Panel

Resetting Your Installer Code Honeywell Security Systems

Disable Local Alarm Mode on a Honeywell ProA7Plus

Default Installer and Master Codes For Major Security Systems

Hooking Up My Honeywell LTEM-XA or LTEM-XV Communicator

Hooking Up My Honeywell Dual-Path LTE-iA or LTE-iV Communicator

Adding an Alula BAT-Mini to a Vista Panel

Adding an Alula BAT-Mini to a DSC Panel

Adding an Alula BAT-CONNECT to a Vista Panel

Adding an Alula BAT-CONNECT to a DSC Panel

Adding an Alula BAT-CONNECT to an Interlogix (GE) Security Panel

Connecting a Telguard TG-1 To My Alarm Panel

Removing A Cable Company iControl PIM From Your Honeywell Vista Panel

Adding Wireless Sensors To A DSC PowerSeries Alarm System

Adding Wireless Sensors To An Interlogix NetworX Panel

Adding Wireless Sensors To A 2GIG Edge Panel

Programming Wireless Sensors Into An Interlogix Concord 4

Linking Multiple Accounts In The Alarm.com App

Add Additional Logins To Your Alarm.com Account

Enroll a camera or video device to an Alarm.com account

Configuring Alarm.com Places and Geo Fencing

Adding or Replacing a 2GIG GC2 Cell Module

Adding or Replacing a 2GIG GC3 Cell Module

Pairing 2GIG GC2/GC2e and TS1 Touchscreen Keypads

Adding a LiftMaster MyQ Gateway To My Alarm.com Account

Factory reset a LiftMaster MyQ Internet Gateway (828LM)

AlarmNet Check 103 Long Range Radio Errors

On Site AlarmNet Registration With LynxTouch L5210 and L7000 panels

How to Perform a Local Firmware Update on Qolsys IQ Panel 2, IQ Panel 2+, and IQ Panel 4