main_returnspolicy

Merchandise Returns:
We strive to arm you with the knowledge, backed by our decades of experience in the home security industry, to enable you to purchase the right product for your security alarm system at the lowest possible price. Therefore, we have established the following return policy in order to continue to provide you with the lowest prices possible. This policy is both fair and consistent with ethical and standard practices.

Wrong Product Shipped:
If Vanguard Security Corporation ships you the wrong product by our mistake, please e-mail support@SafeHomeCentral.com or call 267-961-6353. We will promptly refund you in full or exchange it for the right product if returned undamaged to Vanguard Security Corporation within 10 days from the date of your receipt of the merchandise. We will pay for the return shipping to our warehouse on any items that we’ve sent incorrectly.

Products Damaged in transit/by freight carrier:
While it’s unfortunate, products are damaged by the delivery carrier from time to time.  PLEASE clearly notate on the carrier’s paperwork that the item was damaged when it arrived, refuse the shipment, and supply us with a copy of that paperwork.  Please contact us so we can get you a replacement or find a solution for the damage to be repaired.  It is highly recommended that you remove the wrapping and/or box and inspect the product for hidden damage as well.  Once you have signed for the product and accepted delivery, the carrier and Vanguard Security Corporation are  no longer responsible and the product is yours.  Your signature is acknowledgement that your order is free of damage.

Products That Do Not Qualify For an RMA (Returned Merchandise Authorization):
Some products will not qualify for return to Vanguard Security Corporation such as batteries or transformers.  Any product that has been installed and/or used cannot be returned unless Vanguard Security Corporation has received PRIOR consent from the product’s manufacturer.  Each case will be handled one by one in this instance.  As it is not possible for Vanguard Security Corporation to have full knowledge or complete details of your security system, we cannot accept responsibility for merchandise that is not compatible or does not function with your system.

Buyer assumes all responsibility without exception, outside of a manufacturer’s stated return policy or warranty. We apologize, but this is due to the huge variety and complexity of security systems and security products. We have found that in the majority of cases where a product does not work as desired, it is not due to a product defect, but rather the wrong product, or a problem with the buyer’s system. If you need the number of a manufacturer, please email us and we will forward that information to you promptly.

Special Order items from the Factory/Manufacturer:
Special order items often times are non-returnable.  In some instances special order items may be returned to the manufacture but re-stocking fees and shipping charges will be incurred.  Any re-stocking fees and shipping charges will be deducted from the refund amount issued by Vanguard Security Corporation. All returned items require an RMA prior to being sent back.

Return Window:

Order must be less than 14 days old in order to be returnable.  Return window starts at the date of delivery of order. Return Merchandise Authorization (RMA) must be requested within this 14-day period.  Once an RMA has been issued it is valid for 7 days.
Return Method:

Once our warehouse receives and verifies that the item is in new and saleable condition, refund will be processed. This process is usually complete within 5 business days of its arrival back to us. We will then issue a refund to your credit card or PayPal account for the product price, minus the restocking fee (if applicable). If your credit card has expired, we will process a refund check.  Refund checks are valid for 60 days from refund processing date.  Shipping and handling charges will not be refunded. Once complete, we will email a receipt to you with the refund details.

Restocking/Processing Fees:

If returned product is a normally stocked item and can be sold as new, no re-stocking fee will be deducted from credit, in most cases. If returned product was a special order from a Manufacturer, up to a 25% re-stock fee will be deducted from credit. This is the fee charged to us, and must be passed on to the consumer. ALL returns and cancellations are subject to a re-stock or processing fee.

Responsibility for Return Shipping Costs:

Customer is responsible for paying return shipping costs unless wrong product was originally sent.

 

General Information regarding Returns: 

We hope you can understand that unlike many of our competitors, we do not sell used or refurbished items, and therefore returned products that are used and/or installed cannot be re-sold. Occasionally manufacturers will guarantee (not to be confused with warranty) their products and we will honor their guarantee, provided you follow their procedure for returning the product.

Why Request an RMA? 
Product returns are subject to the authorization of Vanguard Security Corporation and/or the manufacturer of the product. If a package is returned without an RMA there is no way to know what product is being returned or whom to credit back. Therefore any package returned without an RMA number on the shipping label will be refused. You, the buyer, will be responsible for return shipping, unless we have shipped a product other than that which was expressly ordered by you. If Vanguard Security Corporation provides the label it should already have the RMA number on it.

Requesting an RMA:  
Please request an RMA here: http://safehomecentral.com/easy-returns/. We will then issue a RMA number which you can write on the return shipping label prior to returning the product(s). When authorized by Vanguard Security Corporation, returned merchandise must be received within 24 days from the date of buyer’s receipt of the merchandise, must be unused, never installed or programmed, and in the original undamaged packaging with all accompanying material, in saleable new condition with freight paid in full by you, the buyer. Your account will be credited the full amount of the returned item less any applicable charges.

RMA Charges: 
We reserve the right to charge up to a 25% processing and re-stocking fee ($10 minimum). We also reserve the right to provide a return shipping label and deduct the shipping cost from your refund.

Refusal Charges:  
We reserve the right to charge a 20% processing and re-stocking fee ($20 minimum), original shipping, return shipping, and any other applicable refusal charges on products that would have qualified for an RMA. Products that would not have qualified will not be credited.

Warranty Information:
Nearly all products sold by Vanguard Security Corporation carry a manufacturer warranty. If you feel you have a defective product, please refer to the warranty information packaged with your product. Please contact us by email if you require assistance at support@safehomecentral.com.  We will provide all manufacturer re-seller warranty support since many professional security products manufacturers do not provide end-user support – only through installing dealers.
Vanguard Security Corporation does not express or imply any warranties. All warranties are the responsibility of the manufacturer. Vanguard Security Corporation expressly disclaims liability for any injury, loss, damage, or cost (including labor) of any kind arising from the use or inability to use any item we sell.
These criteria apply to warranties for most manufacturers and most products:
  • Most manufacturer warranties clearly express that warranty applies to defects in material and/or workmanship only, and cover only the replacement of defective or missing parts. Any damage that occurs to a product after it has shipped from the factory is not the manufacturer’s responsibility and is not covered under warranty unless caused by defects in material or workmanship.
  • Labor is not included in most warranties, nor do manufacturers accept responsibility for loss of time, inconvenience, incidental expenses or material charges.
  • Any shipping charges incurred in the execution of a warranty claim are the responsibility of the owner.
  • Warranties typically extend to the original retail owner only and are not transferable.
  • Warranty period begins on date of purchase or installation, if it can be proven with an invoice or proof of purchase.
  • For products that were shipped internationally, warranties are usually only valid if the manufacturer has a presence in the country where the products were shipped.

Services Information:

Services such as alarm monitoring or remote control panel programming may be cancelled at any time but any unused services/time or activation fees cannot be refunded once third party accounts are created or technical services rendered.