Configure Alarm.com Places

Alarm.com’s Places feature allows customers to be more connected to their home. With Places, customers can automate home settings and initiate additional notifications based on the location of their iPhone or Android phone relative to their home, office, or any other Geo-Fence they specify. To configure Places follow the following steps using the Alarm.com Customer Website and Customer app. 

Permission requirements 

The following login permissions are able to configure the Places feature:

  • Master Control
  • Full Control
  • Custom with Notification Settings enabled

Enable Location Services 

To configure Places enable Location Services on one or more of your phones. To enable Location Services, the customer must use the Alarm.com Customer mobile app.

To enable Location Services:
  1. Log into the Alarm.com mobile app.
  2. Tap Menu.
  3. Tap App Settings.
  4. Tap Location Services.
  5. Tap the Location Services toggle switch to enable it.

    Location Services.PNG 

  6. If asked, tap Turn On to turn on Location Services. 
  7. Location Services is now enabled for the device and appears as a Geo-Device on the Alarm.com Customer Website. 

Create a Geo-Fence 

Once Geo-Devices are set up, a Geo-Fence is created. A Geo-Fence is a virtual geographic boundary used for Alarm.com Places. Geo-Fences can be created and edited using the Customer Website or Customer mobile app. 

To create a Geo-Fence using the Alarm.com Customer Website: 
  1. Log into the Alarm.com Customer Website. 
  2. Click Settings.
  3. Click Places.
  4. In Manage Places, click Add a Fence.
  5. The center of the fence defaults to the system’s installation address. To move the fence location, perform either of the following:
    • Click and drag the location marker on the map.
    • Enter a specific address in the Move fence location to field and click Geofence_enter.PNG.  
  6. In the Fence Name field, enter a name for the Geo-Fence.
  7. To adjust the radius, either click and drag the Geo-Fence anchors on the map overlay, or enter the desired radius in the Geo-Fence Radius field (in miles).
    Note: The minimum Geo-Fence radius is 1 mile (1.6 kilometers), and the maximum is 100 miles (160 kilometers). If the account is in Canada, the minimum radius is 1.5 kilometers and the maximum is 150 kilometers.
  8. Click Save.
To create a Geo-Fence using the Alarm.com Customer mobile app:
  1. Log into the Customer app.
  2. Tap Menu.
  3. Tap Places.
  4. Tap Add.
  5. The center of the fence defaults to the system’s installation address. To move the fence location, perform either of the following:
    • Tap and drag the map to adjust the location of the marker.
    • Enter a specific address. 
  6. To adjust the radius, either pinch the Geo-Fence, enter the desired radius in the Adjust Radius field (in miles), or tap Add or Minus to adjust the distance.
    Note: The minimum Geo-Fence radius is 1 mile (1.6 kilometers), and the maximum is 100 miles (160 kilometers). If the account is in Canada, the minimum radius is 1.5 kilometers and the maximum is 150 kilometers.
  7. In the Name field, enter a name for the Geo-Fence.
  8. Tap Save.
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